We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.
Canvas:
- Hand-wash your sneakers with a brush or an old kitchen towel (to reach in between grooves) with neutral soap & cold water.
- Do not machine wash or dry.
Suede:
- Keep them away from water, and try a little TLC. Treat stains by hand using an eraser to rub away any marks, or use a brush or soft cloth to reach in between grooves. Brush away dirt in circular motions, whilst alternating direction (for tough stains, use a damp, clean cloth and dry the area with a hair dryer to remove any moisture).
- Do not machine wash or dry.
Leather:
- Prep your shoe: Remove and soak the laces in warm water with baking soda, and set aside. With your damp cloth, gently wipe down the exterior of the entire shoe to remove dirt on the surface of the shoe. Let dry.
- Build up a soap lather using your cloth. Massage the soapy lather in small, gentle circles all over the leather upper to remove dirt. Wipe away, then repeat if necessary. Let shoes and laces dry completely.
- Do not machine wash or dry.
Plaid:
- Use a soft brush to brush any dust/stain that arises.
- Do not machine wash or dry.
First, socks! You can toss them in the washing machine, air-dry or line-dry them when done. Be sure to avoid bleaching and tumble-drying!
Next, shirts. You can toss your shirt in the washing machine and set it to cold. When it’s done, you can air-dry or iron on low heat. Be sure to avoid dry-cleaning, tumble-drying, line-drying, and bleaching to keep your shirt looking fresh. Washing it with similar colours is always recommended.
The only way you can know is by following us www.instagram.com/cariuma/
Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!
CARIUMA ships worldwide, partnering with trusted carriers to offer a door-to-door, no hassle, premium service to several regions around the world.
Through cariuma.com we offer direct shipping to the following regions:
Americas:- United States
- Canada
- United Kingdom
- France
- Portugal
- Germany
- Italy
- Singapore
- Australia and New Zealand through cariuma.au
- Japan through cariuma.jp
CARIUMA is a proud partner of Farfetch. So if your country is not listed above, you can shop with us through our page on their website where you can find an awesome selection of our latest collections.
We’re adding our launches as soon as they come up and you’ll get the same high-quality, stylish sneakers that you’ve come to expect from us, with the service level you deserve.
Our shipping methods vary depending on the delivery address/region—you can review your options at check-out. These options will typically include one or more of the following:
- EXPRESS shipping, which takes about 2-3 business days to arrive.
- PRIORITY shipping, which takes about 3-4 business days to arrive.
- STANDARD shipping, which takes about 4-5 business days to arrive.
- FREE shipping, which takes about 7 business days to arrive.
Please allow an additional 1 business day for order preparation and dispatch.
Cleaning products will be fulfilled and shipped separately by our partner Jason Markk.
Jason Markk products can only be shipped to the USA.
Jason Markk products will be shipped using standard shipping.
Our standard return window is 60 days! Returns and exchanges are accepted if your sneakers are:
- Unworn
- Unwashed
- In the original packaging
When trying on your CARIUMAs for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
*All accessories (insole, socks, shoe laces, cleaning products), and single skate shoe purchases are final sale.
*We reserve the right to not accept returns that are not in line with our return policy.
*Specific events and promotions may have a different return policy.
For questions and clarifications, reach out to [email protected].If your purchase is in $ USD:
Please initiate returns here, and choose the Return Bar option to get your QR express code (no label needed)! Simply drop off your shoes in the original packaging at your closest Return Bar, and your exchange/refund will be processed in the next 24 hours.If the Return Bar is not available in your region, you can choose the Mail option- print the free shipping label, affix it to the original packaging, and drop off at the carriers listed on the label (UPS, Fedex or DHL) or if the label is DHL, you can arrange the pick-up here. It may take up to 3 weeks to process your return, and you'll receive notification once it has been completed.
*For Singapore customers, please contact us at [email protected] to initiate your return.
Drop By Our Contact-free Return Bar
After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.
Online Return Process via Mail
It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved
It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!
- Select gift amount
- Check your inbox for the Gift Card Email
- Forward the email to your recipient
Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are FINAL.
This is an exclusive collaboration celebrating our shared commitment to a more sustainable world. It’s imagination at work for the greener good—playful, with a purpose.
This collector’s edition OCA is made with GOTS-certified organic cotton canvas, natural rubber and recycled plastics. They’re handcrafted to feel like the perfect broken-in sneaker, right out of the box. Of course, the star of this collaboration is Razer’s adorable sustainability mascot, Sneki Snek. This cutie will cheer you on as you walk, bike, or skate towards greener choices in your everyday life.
Your pair saves 10 trees around the world—because when our planet thrives, everybody wins. The sale of this shoe supports the work of Conservation International and their efforts to protect the world's forests.
SHIPPING:
Razer orders are eligible for Standard (Free Shipping)
- 5 business days
- Fully trackable with Email updates
- Duties & taxes payable upon checkout (no extra fees on delivery!)
- Free returns for products unused/unworn/unwashed within 60 days of delivery
.
- The PEANUTS Collection is available to ship to the following countries via our Standard & Express Shipping:
The United States, it’s territories and possessions, Canada, Austria, Australia, Belgium, Brazil, Brunei, Bulgaria, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Taiwan, Thailand, and United Kingdom.
Through groundbreaking storytelling from the best and brightest scientists, explorers, photographers, and filmmakers in the world, National Geographic has ignited the explorer in all of us for over 133 years. Featured prominently in this collaborative design, their striking yellow border is a portal to explore the farthest reaches of the Earth, and beyond.
We’re on a mission to protect our planet for the next generation of surfers, skateboarders, and explorers. Starting with a better sneaker — something timeless, seriously comfortable, made ethically — we strive to reduce our day-to-day impact, and give back with gratitude to the Earth.
Your purchase supports the global, nonprofit National Geographic Society in its work to protect and illuminate our world through exploration, research, and education. In addition, we’re proud to plant two trees in the Brazilian rainforest for every pair of sneakers sold, through our in-house Ecological Restoration Program.
The United States (including Puerto Rico & Guam), Canada, EMEA: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, and United Kingdom, LATAM: Brazil, Mexico.
Your voice. Your vote. Your co-branded shoe that you’ll really love.
Crooked Media and Cariuma have designed this collaborative sneaker as a reminder that while the news may not always put a skip in your step, a better future is always possible. Your vote and activism are what will get us there, whether you’re engaged with environmental conservation, labor rights, or the future of public education. Changing the world is a marathon, not a sprint; make sure you’ve got the right shoes.
Always pushing industry standards for low-waste design and sustainable production, Cariuma’s sneakers convey that change is a process—No Steps Back, just small steps forward. Handcrafted with organic cotton canvas, natural rubber, cork, and recycled plastics, your pair plants two trees in the Brazilian rainforest through Cariuma’s in-house Ecological Restoration program.
Thirteen years have elapsed since your first encounters with Sully and Neytiri in the dazzling rainforests of Pandora.
Now, the Na'vi are ready to welcome you back home: this time, plunging us into the depths of Pandora's luminous oceans. This adventure in sustainable design comes on the eve of AVATAR's second installment: The Way of Water. Discover two limited edition designs, inspired by the expansive world of AVATAR. Experience underwater by night with our glow-in-the-dark OCA Low and an artistic representation of the wings of the mountain banshee in our 100% vegan VALLELY and OCA High.
If you no longer wish to subscribe to our emails, you can easily do so by:
- Clicking on the unsubscribe link in one of our emails.
- Sending us an unsubscribe request here; or
- Contacting our care team here. We'd love to know a little more about how we can improve.
- It may take up to 10 business days for the request to take effect.
- You may receive order tracking and order confirmation emails if you have placed an order.
- You may still receive emails regarding Back in Stock items if you have wait-listed items in your account.
- You may still receive an email if there are any changes in our Terms of Use.
If you’d like to start receiving updates from us again, you can reactivate your subscription anytime.
- Where your products are coming from: Products in one order are stored across multiple warehouses.
- Product availability: Product listed as pre-order will be shipped at a later date so that you will receive the available product first.
- Bulk order: If you have ordered four or more pairs of sneakers, apparel, or backpacks; your order will be split and shipped separately.
*For split order refunds, please reach out to [email protected].
We reserve the right to not accept returns that are not in line with our return policy.
A bulk order is defined as four or more pairs of sneakers, apparel, or backpacks.
To check on your rewards, please fill in the inquiry form here.
Here're 3 simple steps to apply your promo code:
- Add your items to the cart
- Once in the cart, tick the relevant add-on box (depending on the active offer)
- Click check-out and apply your code!
When applying your promo code, please take note that:
- Code may be case sensitive
- Code is not valid on apparel, kids sneakers, backpacks and accessories (insole, laces, shoe bag and socks)
- Code is only valid for one-time use, with the email address that received the promo code communication
- Only one code can used per order; codes cannot be stacked
1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account.
2. To create an account, you’ll need to provide your phone number, name and email and link a debit card or bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.3. If you already have a Catch account, just verify your phone number and pay.
Your CARIUMA credits can only be redeemed online at CARIUMA and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us.
You can’t earn or redeem credits on gift card purchases or subscriptions. Other than that, no restrictions!
Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account.
If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at CARIUMA.
Navigate to the last step of checkout (where you usually enter your card details)
- 1. Input your contact and shipping information
2. Choose your preferred shipping method
3. At the payment step - select 'Catch'
4. Tap 'Pay Now' (no worries, you’ll be redirected to Catch and you won’t be charged until you hit 'Complete Order' on the next screen)
- Camel Suede will ship no later than January 22, 2025
- White Leather/Hokusai Peonies & Canary will ship no later than December 13, 2024
- All Camel Suede will ship no later than January 19, 2025
- All Black Suede will ship no later than February 10, 2025
- Light Grey Suede will ship no later than February 10, 2025
- Navy Suede will ship no later than February 10, 2025
- Withered Rose Suede will ship no later than February 10, 2025
- Mocha Nubuck will ship no later than December 17, 2024
- Navy Nubuck will ship no later than December 17, 2024
- White Premium Leather will ship no later than December 17, 2024
- Black Nylon & Suede will ship no later than February 24, 2025
- White Premium Leather & Suede/Plaza Taupe & Dark Khaki will ship no later than February 24, 2025
- White Premium Leather & Suede/Smoke White will ship no later than February 24, 2025
please email [email protected]
please email [email protected]
