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Return and Exchange

What is your return policy?

Returns and Exchanges are accepted if your sneakers are:

  • Within 30 days of receipt
  • Unworn
  • Unwashed
  • In Original Packaging

When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.

How do I return or exchange my order?

U.S Customers

Here are two options for you to return or exchange your sneakers:

  1. Return or Exchange In Person
    Visit a Happy Returns Return Bar. Click here to find a location near you. Please bring your unworn sneakers in the original packaging. Your refund or exchange will be initiated immediately if your return is approved.
  2. Return or Exchange Online
    Visit our Returns Center. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). Or you can take your sneakers in their original box to a Happy Returns Return Bar. You will receive an email when your return is approved and your refund or exchange has been processed.

International Customers

Reach out to us at help@cariuma.com with your order number and request. We will send you your return label and instruction.

How long does a refund or exchange take to process?

U.S Customers

  1. Refund or Exchange via Happy Return Bar
    After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.
  2. Refund or Exchange via Mail
    Once your return has been approved, your refund will be initiated or your exchange order will be shipped. It takes up to 3 weeks for our warehouse to process it. Click here to start your return.

International Customers

It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved

How much will I be refunded?

You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.

*Refunds made in Singapore will include product value and government tax.

Do you offer exchanges?

For Australia, New Zealand, Japan, South Korea, Hong Kong, Taiwan, Singapore orders. You can exchange sneakers for different products with the same price.

For US orders, you can exchange to products suggested by Happy Return.

We are working on making Exchanges available for other areas and countries. Stay tuned. In the meantime, if you want sneakers in a different size or color, we suggest you to return the sneakers and repurchase.

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