CARIUMA : FAQ

When can I receive my whole order if it includes pre-order items? +

We will ship your whole order together with your pre-order items on below shipping dates

How do I find my size? +

We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.

How do I take care of my shoes? +

All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:

Avoid prolonged and direct exposure to sources of light and heat
Store the sneakers in their original packaging
Avoid contact with water, oil, perfume or cosmetics

When will you release the next drop? +

The only way you can know is by following us www.instagram.com/cariuma/

The shoes I want are sold out! +

Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!

Where do you ship to? +

We ship to 49 world regions worldwide, see full list: www.cariuma.com/pages/shipping

How long does the shipment take? +

We offer two delivery options to our customers

EXPRESS shipping, which takes about 3 business days to arrive, shipping fee starts from $4.95
STANDARD shipping, which takes about 5 business days to arrive, free shipping

The shipping options and rates will be various according to your destinations, it will be presented at shipping method page when you check out the order

I didn’t find my destination in the full shipping list, where else I can purchase it? +

You can purchase our shoes at farfetch.com

What is your return policy? +

We've extended our return window to 60 days! Returns and exchanges are accepted if your sneakers are:

Unworn
Unwashed
In the original packaging

When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way. All accessories (insole, socks, shoe laces), and single skate shoe purchase are final sale

Can I return or exchange my made-to-order? +

Made-to-order shoes are not refundable or exchangeable. The products are manufactured according to your original purchase, produced by demand, so we’re left with no more & no less than exactly what’s needed. Find the right shoe size for you here

How do I return or exchange my order ? +

If your purchase is in $ USD:

Please initiate returns here, and choose the Return Bar option to get your QR express code (no label needed)! Simply drop off your shoes in the original packaging at your closest Return Bar. Your new exchange order will be shipped in the next 24 hours, and your refund will be initiated immediately.

You also can choose the Mail option if the Return Bar is not available for your region, print the free shipping label, affix it to the original packaging, and drop off at the carriers listed on the label (USPS, Fedex or DHL) or if the label is DHL, you can arrange the pick-up here, It may take up to 3 weeks to process your return, and you'll receive notification if your return is approved.

If your purchase is in another currency:

Please initiate returns here to print your free shipping label. You can either drop off at DHL service points, or you can arrange the pick-up here. Delivery couriers will pick up your return at your selected time and location. You will receive an email when your return is approved, and when your refund or exchange has been processed.

For China and Singapore customers, please contact us at care@cariuma.com to initiate your return.

How long does a refund or exchange take to process? +

Drop By Our Contact-free Return Bar

After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.

Online Return Process via Mail

It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved

How much will I be refunded? +

you‘ll be refunded the original product value to your original payment method. Shipping fee and taxes and duties are not refundable.

Can I return or exchange the accessories I purchased? Like insole, shoelaces.. etc +

All accessories, including insole, shoelaces, are final sale.

What forms of payment do you accept？ +

We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay, After Pay and our E-gift card.

Do you charge any sale taxes on the items? +

Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.

How does it work? +

It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!

Select gift amount
Check your inbox for the Gift Card Email
Forward the email to your recipient

Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are FINAL.

Is it a digital gift card? +

Yes, it’s a digital gift card that we send directly to your email!

When can I receive my IBI Low pre-orders? +

Stone Grey

Shipping date: no later than 1st Oct 2021
EXPRESS delivery will arrive by 6th Oct 2021
STANDARD delivery will arrive by 8th Oct 2021

Navy

Shipping date: no later than 12th Oct 2021
EXPRESS delivery will arrive by 15th Oct 2021
STANDARD delivery will arrive by 19th Oct 2021

All Black

Shipping date: no later than 12th Oct 2021
EXPRESS delivery will arrive by 15th Oct 2021
STANDARD delivery will arrive by 19th Oct 2021

Off-white

Shipping date: no later than 23rd Sept 2021
EXPRESS delivery will arrive by 28th Sept 2021
STANDARD delivery will arrive by 30th Sept 2021

+

When can I receive my OCA Low pre-orders? +

Rose/Black Suede

Shipping date: no later than 1st Oct 2021
EXPRESS delivery will arrive by 6th Oct 2021
STANDARD delivery will arrive by 8th Oct 2021

Washed Burn Sand Contrast off white Thread Canvas

Shipping date: no later than 6th Oct 2021
EXPRESS delivery will arrive by 11th Oct 2021
STANDARD delivery will arrive by 13th Oct 2021

Red Canvas

Shipping date: no later than 29th Oct 2021
EXPRESS delivery will arrive by 3rd Nov 2021
STANDARD delivery will arrive by 5th Nov 2021

Blue Mirage Suede

Shipping date: no later than 26th Oct 2021
EXPRESS delivery will arrive by 29th Oct 2021
STANDARD delivery will arrive by 2nd Nov 2021

All Black Canvas

Shipping date: no later than 20th Oct 2021
EXPRESS delivery will arrive by 25th Oct 2021
STANDARD delivery will arrive by 27th Oct 2021

Black/Navy Canvas

Shipping date: no later than 5th Nov 2021
EXPRESS delivery will arrive by 10th Nov 2021
STANDARD delivery will arrive by 12th Nov 2021

Rose Canvas

Shipping date: no later than 12th Nov 2021
EXPRESS delivery will arrive by 17th Nov

When can I receive my CATIBA PRO pre-orders? +

Black Suede and Canvas Contrast Thread Ivory Logo

Shipping date: no later than 12th Oct 2021
EXPRESS delivery will arrive by 15th Oct 2021
STANDARD delivery will arrive by 19th Oct 2021

Rose Suede and Canvas Contrast Thread Ivory Logo

Shipping date: no later than 28th Sept 2021
EXPRESS delivery will arrive by 1st Oct 2021
STANDARD delivery will arrive by 5th Oct 2021

Burnt Sand/Charcoal Grey Suede and Canvas Contrast Thread Ivory Logo

Shipping date: no later than 19th Oct 2021
EXPRESS delivery will arrive by 22nd Oct 2021
STANDARD delivery will arrive by 26th Oct 2021

Gum Vintage White Suede and Canvas Black Logo / Vintage White Suede and Canvas Black Logo

Shipping date: no later than 1st Oct 2021
EXPRESS delivery will arrive by 6th Oct 2021
STANDARD delivery will arrive by 8th Oct 2021

Gum Black Suede and Canvas Ivory Logo

Shipping date: no later than 19th Oct 2021
EXPRESS delivery will arrive by 22nd Oct 2021
STANDARD delivery will arrive by 26th Oct 2021

All Black Suede and Canvas Ivory Logo

Shipping date: no later than 7th Oct 2021
EXPRESS delivery will arrive by 12th Oct 2021
STANDARD delivery will arrive by 14th Oct 2021

White Premium Leather Vintage Suede

Shipping date: no later than 30th Sept 2021
EXPRESS delivery will arrive by 5th Oct 2021
STANDARD delivery will arrive by 7th Oct 2021

Charcoal Grey Suede and Canvas Contrast Thread Ivory Logo

Shipping date: no later than 21st Oct 2021
EXPRESS delivery will arrive by 26th Oct 2021
STANDARD delivery will arrive by 28th Oct 2021

How do I take care of my new socks and/or shirt? +

First, Socks! You can toss them in the washing machine, air-dry or line-dry them when done. Be sure to avoid bleaching and tumble-drying!

Next, shirts. You can toss your shirt in the washing machine and set it to cold. When it’s done, you can air-dry or iron on low heat. Be sure to avoid dry-cleaning, tumble-drying, line-drying, and bleaching to keep your shirt looking fresh. Washing it with similar colours is always recommended.

When can I receive my OCA High pre-orders? +

Off-White Canvas

Shipping date: no later than 26th Oct 2021
EXPRESS delivery will arrive by 29th Oct 2021
STANDARD delivery will arrive by 2nd Nov 2021

All Black Suede/All Camel Suede

Shipping date: no later than 12th Oct 2021
EXPRESS delivery will arrive by 15th Oct 2021
STANDARD delivery will arrive by 19th Oct 2021

Camel Suede

Shipping date: no later than 2nd Nov 2021
EXPRESS delivery will arrive by 5th Nov 2021
STANDARD delivery will arrive by 9th Nov 2021

Cloud Grey Suede

Shipping date: no later than 14th Oct 2021
EXPRESS delivery will arrive by 19th Oct 2021
STANDARD delivery will arrive by 21st Oct 2021

When can I receive my IBI High pre-orders? +

All Black/Off-white

Shipping date: no later than 12th Oct 2021
EXPRESS delivery will arrive by 15th Oct 2021
STANDARD delivery will arrive by 19th Oct 2021

When can I receive my 4Ocean Made-To-Order? +

In celebration of Ocean Day 2021, we developed a special-edition IBI High, featuring our first 100% recycled plastic knit upper. We’re producing these sneakers by demand, so we’re left with no more & no less than exactly what’s needed.

Orders received from 11th – 20th Sep

Shipping date: no later than 20th Nov 2021
EXPRESS delivery will arrive by 24th Nov 2021
STANDARD delivery will arrive by 30th Nov 2021

Orders received from 21st - 30th Sep

Shipping date: no later than 10th Nov 2021
EXPRESS delivery will arrive by 3rd Dec 2021
STANDARD delivery will arrive by 7th Dec 2021

When can I receive my IBI Slip On pre-orders? +

Leopard Print/Black Knit White Polka Dots/Zebra Print Knit

Shipping date: no later than 1st Nov 2021
EXPRESS delivery will arrive by 4th Nov 2021
STANDARD delivery will arrive by 8th Nov 2021

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