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Frequently Asked Questions

Can’t find what you’re looking for? Contact our Customer Care via live chat.

FAQs

CARIUMA Care Team
CARIUMA Care Team
Live Chat or SMS Message Text +19093216332
Email Customer Care
Customer Care
Press inquiries, please email
Press Inquiries
For Wholesale, contact
Wholesale
PREORDERS
PRODUCT & FIT
INTERNATIONAL SHIPPING
RETURN & EXCHANGE
PAYMENT
GIFT CARD
BACK
When can I receive my whole order if it includes pre-order items? +
We will ship your whole order together with your pre-order items on below shipping dates
When can I receive my CATIBA PRO pre-orders +

Vintage White Suede and Canvas Black Logo Sneaker

  • Shipping date: no later than 8th March 2021
  • EXPRESS delivery will arrive by 11th March 2021
  • STANDARD delivery will arrive by 15th March 2021

    Charcoal Grey

    • Shipping date: no later than 8th March 2021
    • EXPRESS delivery will arrive by 11th March 2021
    • STANDARD delivery will arrive by 15th March 2021

      Black Suede and Canvas Contrast Thread Ivory Logo

      • Shipping date: no later than 8th March 2021
      • EXPRESS delivery will arrive by 11th March 2021
      • STANDARD delivery will arrive by 15th March 2021

        High PRO Skate All Black Suede

        • Shipping date: no later than 15th March 2021
        • EXPRESS delivery will arrive by 18th March 2021
        • STANDARD delivery will arrive by 22nd March 2021

          High PRO Skate Black Suede

          • Shipping date: no later than 8th March 2021
          • EXPRESS delivery will arrive by 11th March 2021
          • STANDARD delivery will arrive by 15th March 2021

            High PRO Skate Vintage White Suede

            • Shipping date: no later than 15th March 2021
            • EXPRESS delivery will arrive by 18th March 2021
            • STANDARD delivery will arrive by 22nd March 2021
              How do I find my size? +

              We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.

              How do I take care of my shoes? +
              All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:
              • Avoid prolonged and direct exposure to sources of light and heat
              • Store the sneakers in their original packaging
              • Avoid contact with water, oil, perfume or cosmetics
              When will you release the next drop? +

              The only way you can know is by following us www.instagram.com/cariuma/ 

              The shoes I want are sold out! +

              Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!

              Where do you ship to? +

              We ship to 49 countries worldwide, see full list: www.cariuma.com/pages/shipping

              How long does the shipment take? +

              We offer two delivery options to our customers

              • EXPRESS shipping, which takes about 3 business days to arrive, shipping fee starts from $4.95
              • STANDARD shipping, which takes about 5 business days to arrive, free shipping

              The shipping options and rates will be various according to your country, it will be presented at shipping method page when you check out the order

              I didn’t find my country in the full shipping list, where else I can purchase it? +
              You can purchase our shoes at farfetch.com
              What is your return policy? +

              We've extended our return window to 60 days! Returns and exchanges are accepted if your sneakers are:

              • Unworn
              • Unwashed
              • In the original packaging

              When trying on your CARIUMA for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way. All accessories (insole, socks, shoe laces), and single skate shoe purchase are final sale

              How do I return or exchange my order? +

              Drop By Our Contact-free Return Bar for U.S customers

              Start your easy contact-free return process here in 3 steps:

              • Choose our Return Bar option and get your QR express code (No label or printing needed)
              • Simply drop off your shoes in the original packaging at your closet Return Bar
              • Your new exchange order will be shipped in the next 24 hours, refund will be initiated immediately

              Online Return Process for U.S, Canada and Mexico customers

              Visit our Returns Center. Choose mail option to get the free shipping label, affix it on the original packaging and drop off at the carriers listed on the label (USPS or Fedex). It might take up to 3 weeks for us to process your return, and you'll receive notification if your return is approved

                UK, Australia and New Zealand Customers

                Visit our Returns Center to print your free shipping label. You can either drop off at DHL service points or you can arrange the pick-up here, the delivery man will pick up your return at your preferred time and location. You will receive an email when your return is approved and your refund or exchange has been processed.

                Other international Customers

                Reach out to us at care@cariuma.com with your order number and request. We will send you your return label and instruction.(We're working on an online return center experience for your country too, stay tuned!)

                How long does a refund or exchange take to process? +

                Drop By Our Contact-free Return Bar

                After your original pair of sneakers has been accepted at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours. Click here to find a Happy Return Bar location near you.

                Online Return Process via Mail

                It takes up to 3 weeks for our warehouse to process your return or exchange, we’ll notify you once your return has been approved

                How much will I be refunded? +
                you‘ll be refunded the original product value to your original payment method. Shipping fee and taxes and duties are not refundable.
                Can I return or exchange the accessories I purchased? Like insole, shoelaces.. etc +
                All accessories, including insole, shoelaces, are final sale.
                What forms of payment do you accept? +
                We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay, After Pay and our E-gift card.
                Do you charge any sale taxes on the items? +
                Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.
                How does it work? +

                It’s simple! Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout. And, BAM, they’ve got a brand new pair of shoes!

                • Select gift amount
                • Check your inbox for the Gift Card Email
                • Forward the email to your recipient

                  Gift cards may be used toward any purchase. After the recipient’s initial purchase, any gift card balance will remain active. All gift card sales are FINAL.

                  Is it a digital gift card? +
                  Yes, it’s a digital gift card that we send directly to your email!
                  When can I receive my IBI pre-orders? +

                  Low Mineral Blue

                  • Shipping date: no later than 5th Apr 2021
                  • EXPRESS delivery will arrive by 8th Apr 2021
                  • STANDARD delivery will arrive by 12th Apr 2021
                    When can I receive my OCA pre-orders? +

                    Low Pantone Illuminating Canvas/Ultimate Gray Canvas Sneaker

                    • Shipping date: no later than 8th March 2021
                    • EXPRESS delivery will arrive by 11th March 2021
                    • STANDARD delivery will arrive by 15th March 2021

                      High/Low All Black Canvas Sneaker

                      • Shipping date: no later than 8th March 2021
                      • EXPRESS delivery will arrive by 11th March 2021
                      • STANDARD delivery will arrive by 15th March 2021

                        Low All Camel Suede Sneaker

                        • Shipping date: no later than 8th March 2021
                        • EXPRESS delivery will arrive by 11th March 2021
                        • STANDARD delivery will arrive by 15th March 2021

                          High All Black Suede

                          • Shipping date: no later than 8th March 2021
                          • EXPRESS delivery will arrive by 11th March 2021
                          • STANDARD delivery will arrive by 15th March 2021

                            High Off White Canvas

                            • Shipping date: no later than 8th March 2021
                            • EXPRESS delivery will arrive by 11th March 2021
                            • STANDARD delivery will arrive by 15th March 2021

                              Low Black Canvas

                              • Shipping date: no later than 12th March 2021
                              • EXPRESS delivery will arrive by 17th March 2021
                              • STANDARD delivery will arrive by 22nd March 2021
                                When can I receive my T-shirt pre-orders? +

                                CARIUMA X M.I.L Skate Team

                                • Shipping date: no later than 15th March 2021
                                • EXPRESS delivery will arrive by 18th March 2021
                                • STANDARD delivery will arrive by 22nd March 2021

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