FAQs

Can’t find what you’re looking for? Contact our Customer Care via live chat or help@cariuma.com!

PRODUCT AND FIT

How do I find my shoe size?

Get a paper, pencil and ruler and let’s get measuring. We’ve created a guide to match your feet size to our size chart for the perfect fit.

How do I take care of my shoes?

All CARIUMA shoes are design pieces made from natural materials of the highest quality. They require a little love and care to keep them in the best condition:

  • Avoid prolonged and direct exposure to sources of light and heat
  • Store the sneakers in their original packaging
  • Avoid contact with water, oil, perfume or cosmetics
When will you release the next drop?

The only way you can know is by following us www.instagram.com/cariuma/ 

The shoes I want are sold out!

Help us decide what to restock by clicking on “Waitlist” on the product page. If there’s enough demand, we’ll make it happen!

SHIPPING

How much is shipping? How long does it take?

We have 3 delivery options that you can choose from. Find out how long your CARIUMA shoes will take to reach you: www.cariuma.com/pages/shipping.

Where do you ship?

We ship to 49 countries worldwide, see full list: www.cariuma.com/pages/shipping

ORDERS

How can I track my order?

Once our delivery partner picks up your order, you’ll receive a shipment notification email with your tracking number.

Is there anywhere that I can try on a pair of CARIUMA shoes?

Yes! We are always travelling around the world with our pop-up shops, where you can try and shop our styles in-person! See if we are currently in your city by signing up to our mailing list at cariuma.com or follow us at www.instagram.com/cariuma/.

PAYMENT

What forms of payment do you accept?

We accept all major debit and credit cards (VISA, Mastercard and American Express), Paypal, Apple Pay, Google Pay and Shopify Pay.

Do you charge sales tax on any item?

Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be able to see it on your order summary page before payment.

RETURN/REFUND

I’d like to return my purchase!

Reach out to us via help@cariuma.com with your order number and return request for us to advise on the next steps.

Returns must be made within 30 days of receipt, in original packaging and in good condition (unworn, unwashed and undamaged).  

How long does it take for me to get a refund?

It takes about 3 weeks for us to process your refund and another 10 business days before you’ll receive the refund in your original mode of payment.

How much will I be refunded?

You will be refunded the original product value. We do not refund any shipping fees or taxes and duties paid to authorities. The amount will be refunded to your original mode of payment.

*Refunds made in Singapore will include product value and government tax.

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